FAQ

Creating an account is quick. Click the Sign Up button, provide your name, email, and a secure password, and confirm your email address when prompted. After initial registration you’ll receive 500,000 Gold Coins automatically; verify your email to get the additional 250,000 GC plus 1 Sweeps Coin. Make sure you’re not in a restricted state before registering—certain U.S. states are limited. Use a valid email and accurate personal details to avoid delays during verification and withdrawals.

Stormrush grants a No-Deposit Sign-Up Bonus automatically: 750,000 Gold Coins (GC) plus 1 Sweeps Coin (SC). Activation is automatic—500,000 GC on registration and the remaining 250,000 GC plus 1 SC after email verification. Gold Coins are for play only and are not redeemable for cash. Sweeps Coins must be played through and meet redemption and verification requirements before cashout is allowed. Note that this offer is restricted in Connecticut, Delaware, Idaho, Louisiana, Michigan, Montana, Nevada, New Jersey, New York, Rhode Island, Washington, West Virginia, and Wyoming.

Gold Coins (GC) are a promotional play currency for entertainment and cannot be redeemed for cash. Sweeps Coins (SC) are a separate currency that can become redeemable for cash or gift cards after meeting playthrough and verification requirements. SCs are subject to strict redemption checks, and Stormrush requires KYC verification before approving cashouts. Typically, a minimum of $25 in SCs is required before you can request redemption, and any winnings from SC play are treated according to the casino’s redemption rules.

No promo code is required for the No-Deposit Sign-Up Bonus—bonuses listed are applied automatically. Some promotional bundles or limited-time offers may require specific actions, but standard sign-up, daily login, and many purchase bonuses credit automatically. Always check the promotion terms on the Promotions page or in your account for any special codes, activation steps, or eligibility requirements.

Stormrush accepts USD and major card payments like MasterCard and Visa for purchases and packages. To deposit, go to Cashier, choose a package or payment method, and follow the prompts. Withdrawals for Sweeps Coin redemptions require KYC verification and may take additional processing time; Gold Coins are not redeemable. Withdrawal options and processing times depend on the redemption method selected and verification status. Keep transaction records and contact support if a transaction looks incorrect.

Wagering requirements define how many times bonus funds must be played before becoming eligible for withdrawal. At Stormrush, Sweeps Coins require playthrough and are subject to verification checks. Gold Coins do not convert to cash and therefore do not have a cashoutable wagering outcome. Specific packages or promotions may state exact playthrough multipliers—always read the terms attached to each promotion to understand eligible games, contribution rates, and any maximum cashout limits tied to SCs.

Yes. Stormrush is optimized for mobile play in modern mobile browsers on iOS and Android. The site’s layout adapts to smaller screens, and the majority of slots and supported games from providers like Betsoft and Booming Games run smoothly on mobile. There may not be a dedicated app in all markets; for the best experience, keep your browser updated and ensure a stable internet connection. Mobile players can register, deposit, play GC and SC games, and access promotions.

Stormrush features a range of slot machines and other games from US-facing providers, including Betsoft, BGaming (Softswiss), Booming Games, Gaming Corps, Kalamba Games, Netgame, and TaDa Gaming. The lobby emphasizes slot titles compatible with sweepstakes play, and some promotional free plays may be tied to specific games (for example, Happy Buddha: Bonus Combo during the Daily Charger). Not all table games or poker variants may be available; check the Games lobby for current titles and provider filters.

Stormrush operates under sweepstakes-style gaming rules and is available in many U.S. states, but it is restricted in certain jurisdictions. Current state restrictions include Connecticut, Delaware, Idaho, Louisiana, Michigan, Montana, Nevada, New Jersey, New York, Rhode Island, Washington, West Virginia, and Wyoming. These restrictions may change, so confirm availability before registering. The platform’s legal framework relies on sweepstakes regulations; Stormrush enforces verification and redemption policies consistent with those rules.

To redeem Sweeps Coins for cash or gift cards, Stormrush requires identity verification (KYC). You’ll typically need to upload a government-issued ID, a recent utility or bank statement showing your name and address, and possibly additional documents if requested. Verification helps prevent fraud and enables compliant payout processing. Submit clear scans or photos and ensure your account details match the documents to speed approval. Redemptions may be delayed until verification is complete.

If you experience login errors, transaction problems, or gameplay issues, first try clearing your browser cache or using a different browser or device. Ensure your internet connection is stable and that you’re not in a restricted state. If the issue persists, reach out to Stormrush support via live chat for immediate help or email support@stormrush.com for detailed assistance. You can also visit support.html for guides and troubleshooting steps. Include screenshots, timestamps, and transaction IDs to help the team resolve your case quickly.

Stormrush uses industry-standard security measures to protect account and payment data, including encryption for data in transit and secure storage protocols. Use a strong, unique password and enable any available account protections. Stormrush enforces KYC checks to verify identity before payouts, helping reduce fraud and protect players. While the platform takes security seriously, players should monitor account activity and report suspicious behavior immediately to support.