Support

At Stormrush Casino, help is just a click or message away. Our support team is trained to handle account questions, payment and transaction issues, verification (KYC), and gameplay concerns with clear, patient guidance. Whether you’re checking a Sweeps Coin redemption, confirming a purchase bundle, or troubleshooting a slot, we aim to make the process simple and stress-free.

How to contact us

Live chat: Click the chat icon on the site for instant assistance from a team member.
Email: Send details to support@stormrush.com and we’ll follow up with any requested documentation or next steps.
Phone: If you prefer to speak by phone, ask for a callback through live chat or include a request and your number in your email; we’ll arrange a call when available.

Typical response times so you know what to expect

Live chat: usually answers within minutes so you can get back to play quickly. Email: we typically respond within 12–24 hours; include screenshots and account details for a faster resolution. Callback requests: arranged the same day when possible, or scheduled at a time that works for you.

Quick answers and self-help resources

Before contacting support, check our Help Center and FAQ for step-by-step guides on common topics like account verification, how Gold Coins (GC) and Sweeps Coins (SC) work, purchase bundles, and regional restrictions. Visit our Help Center for those quick fixes and walkthroughs.

Our promise to you

You’ll find a real person on the other end of every request—knowledgeable, respectful, and committed to resolving issues promptly. We treat account and payment concerns with priority and protect your information during every step of verification or payout processing. If a problem needs follow-up, we’ll keep you updated until it’s fully resolved.

We want you to feel comfortable reaching out—no question is too small. Contact us anytime and we’ll get you sorted.